Refund Policy

We strive to deliver top-tier installation quality at DeviceConnectPro. Below you will find our cancellation and refund guidelines for your reference.

1. Satisfaction Policy

We provide a 30-day labor policy on all Security System configurations and standard setups. If your Security System mount becomes loose or unlevel within 30 days due to our installation, we will attempt to schedule a follow-up visit at no additional labor cost.

2. Refund Eligibility

Because our services are labor and time-based, all completed services are generally non-refundable. However, refunds may be issued under the following conditions:

• If we are entirely unable to mount your Security System during our initial visit.
• If you cancel an on-site appointment at least 24 hours prior to the scheduled time.

3. Hardware Purchases

If you purchase physical hardware (such as a router or mesh system) directly through us, returns are accepted within 14 days of purchase, provided the equipment is in its original, undamaged packaging. A 15% restocking fee may apply. Note: We do not refund labor fees for hardware installation.

4. Cancellation Policy

We kindly request 24 hours' notice for cancellations or rescheduling. Appointments canceled with less than 24 hours' notice may be subject to a $50 cancellation fee.

5. Contacting Us

To request a refund or if you have questions regarding our policy, please contact our customer service team at contact@deviceconnectpro.com or call us at (662) 703-6188.